Return and Refund Policy

At High Wool Kitchen, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policies below:
 

1. Returns
   - To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging.
   - Return requests must be initiated within the standard timeframe specified at the time of your purchase or checkout.
   - Certain types of goods are exempt from being returned, such as personalized items or perishable goods, if applicable.
 

2. Refunds
   - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
   - If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer's policies.
 

3. Exchanges
   - We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please reach out so we can assist you with the process.
 

4. Shipping Costs
   - You will be responsible for paying for your own shipping costs for returning your item unless the item arrived damaged or defective due to our error. Shipping costs are non-refundable.
 

5. Changes to This Policy
We reserve the right to update or change our Return and Refund Policy at any time to reflect operational updates or regulatory standards.